Learning outcomes for Qualifi Level 2 Diploma in Care

Communication in Care Settings

• Understand why communication is important in the work setting.
• Be able to meet the communication and language needs, wishes and preferences of individuals.
• Be able to reduce barriers to communication.
• Be able to apply principles and practices relating to confidentiality at work.

Duty of Care

• Understand the implications of duty of care.
• Understand support available for addressing dilemmas that may arise about duty of care.
• Know how to respond to complaints.

Equality, Diversity and Inclusion in Care Settings

• Understand the importance of equality and inclusion.
• Be able to work in an inclusive way
• Know how to access information, advice and support about diversity, equality and inclusion.

Handle Information in Care Settings

• Understand the need for secure handling of information in care settings.
• Know how to access support for handling information.
• Be able to handle information in accordance with agreed ways of working.

Health, Safety and Well-being in Care Settings

• Health, Safety and Well-being in Care Settings
• Understand the use of risk assessments in relation to health and safety.
• Understand procedures for responding to accidents and sudden illness.
• Be able to reduce the spread of infection.
• Be able to move and handle equipment and objects safely.
• Know how to handle hazardous substances and materials.
• Understand how to promote fire safety in the work setting.
• Be able to implement security measures in the work setting.
• Know how to manage own stress

Implement Person-Centred Approaches

• Understand person-centred approaches for care and support.
• Be able to work in a person centred way.
• Be able to establish consent when providing care or support.
• Be able to encourage active participation.
• Be able to support the individual’s right to make choices
• Be able to promote individuals’ well-being

Personal Development in Care Settings

• Understand what is required for competence in own work role.
• Be able to reflect on own work activities.
• Be able to agree a personal development plan.
• Be able to develop own knowledge, skills and understanding.

 Responsibilities of a Care Worker

• Understand working relationships in care settings
• . Be able to work in ways that are agreed with the employer
• Be able to work in partnership with others.
• Be able to work in partnership with others.

Safeguarding and Protection in Care Settings

• Understand principles of safeguarding adults.
• Know how to recognize signs of abuse.
• Know how to respond to suspected or alleged abuse.
• Understand the national and local context of safeguarding and protection from abuse.
• Understand ways to reduce the likelihood of abuse.
• Know how to recognize and report unsafe practices.
• Understand principles for online safety.

Introductory Awareness of Autistic Spectrum Conditions

• Understand the areas in which individuals with an autistic spectrum condition characteristically have difficulties.
• Understand the concept of autism as a spectrum, and the implications for variation in the capacities and needs of individuals
• Understand the behaviors exhibited by some individuals with an autistic spectrum condition.
• Understand how to contribute to the person-centred support of an individual who has an autistic spectrum condition.
• Understand how to communicate effectively with individuals on the autistic spectrum.

Understand the Context of Supporting People with Learning Disabilities

• Understand the legislation and policies that support the human rights and inclusion of individuals with learning disabilities.
• Understand the nature and characteristics of learning disability.
• Understand the historical context of learning disability.
• Understand the basic principles and practice of advocacy, empowerment and active participation in relation to supporting individuals with learning disabilities and their families.
• Understand how views and attitudes impact on the lives of individuals with learning disabilities and their family carers.
• Know how to promote communication with individuals with learning disabilities

Assist in the Administration of Medication

• Know the current legislation, guidelines and policies relevant to the administration of medication.
• Understand own role in assisting in the administration of medication.
• Understand the requirements and procedures for assisting in the administration of medication.
• Understand the requirements and procedures for ensuring an individual’s safety.
• Be able to prepare for the administration of medication.
• Be able to assist in the administration of medication.
• Be able to contribute to the management of medications and administration records.

Contribute to Support Positive Risk-Taking of Individuals

• Know the importance of risk taking in everyday life.
• Understand the importance of positive, person-centred risk assessment.
• Know how legislation and policies are relevant to positive risk taking.
• Be able to support individuals to make informed choices about taking risks.
• Be able to contribute to the support of individuals to manage identified risks.
• Understand duty of care in relation to supporting positive risk taking.

Contribute to Support Learning Disabilities to Access Healthcare

• Understand legislation, policies and guidance relevant to individuals with a learning disability accessing healthcare.
• Understand the function of different healthcare services that an individual with a learning disability may need to access
• Understand how plans for healthcare and regular health checks underpin long term health and wellbeing for individuals with a learning disability.
• Be able to contribute to plans for healthcare with individuals with a learning disability.
• Be able to support individuals to overcome barriers to accessing healthcare services.
• Be able to support individuals with a learning disability to use healthcare services.

Promote Positive Behavior Support

• Understand how legislation, frameworks, codes of practice and policies relate to positive behavior support.
• Be able to promote positive behavior.
• Understand the context and use of proactive and reactive strategies
• Understand the use of restrictive interventions.
• Be able to respond appropriately to incidents of behavior of concern.
• Be able to support individuals and others following an incident of behavior of concern.
• Be able to review and revise approaches to promoting positive behavior.

Awareness of the Mental Capacity Act 2005

• Understand the importance of the Mental Capacity Act 2005.
• Understand the key elements of the Mental Capacity Act 2005.
• Understand ‘restraint’ as defined in s6(4) Mental Capacity Act 2005.
• Understand the importance of complying with the Mental Capacity Act 2005 Code of Practice when working with individuals who lack capacity.

Understand Mental Health Problems

• Understand the types of mental ill health.
• Understand the impact of mental ill health on individuals and others in their social network.

Understand Mental Well-Being and Mental Health Promotion

• Understand the different views on the nature of mental well-being and mental health and the factors that may influence both across the life span.
• Know how to implement an effective strategy for promoting mental well-being and mental health with individuals and groups.

Enable Individuals to Develop Strategies to Manage their Behavior

• Understand legislation, policies and practice in relation to supporting individuals to manage their behavior
• Understand the factors that influence behavior.
• Be able to work with individuals to recognize the impact of their behavior on others.
• Be able to support individuals to develop strategies for managing behavioral responses
• Be able to evaluate and review strategies for managing behavioral responses.

Support Independence in the Tasks of Daily Living

• Understand principles for supporting independence in the tasks of daily living.
• Be able to establish what support is required for daily living tasks.
• Be able to provide support for planning and preparing meals.
• Be able to provide support for buying and using household and personal items.
• Be able to provide support for keeping the home clean and secure
• Be able to identify and respond to changes needed in support for daily living tasks.

Understand how to Support Individuals to be part of a Community

• Understand the importance of social inclusion for individuals and communities.
• Understand social exclusion and the consequences for individuals and communities.
• Understand how the social inclusion of individuals can be supported.
• Understand how to support the social inclusion of individuals

Understand the Impact of Acquired Brain Injury on Individuals

• Understand Acquired Brain Injury (ABI)
• Understand the impact of an Acquired Brain Injury on the individual
• Understand the specialist communication needs of an individual with Acquired Brain Injury.
• Understand the impact that personality changes can have on an individual and those providing support.
• Understand the impact of challenging behavior.