Fault and Non-Conformance Review in Safety Culture

ProQual Level 7 Diploma: Safety Culture and Global Performance Tasks

Task Purpose:

This task develops the learner’s ability to detect poor documentation quality, weak analysis, incorrect performance metrics, and superficial or flawed safety arguments. Learners will rewrite the defective document into a fully compliant and professionally aligned version that meets Level 7 expectations.

Learning Outcomes Addressed

This task directly addresses the unit requirements:

  • Evaluate the effects of global issues on safety culture.
  • Evaluate the benefits of sustainability in the workplace.
  • Measure safety performance and calculate safety return on any investment.
  • Understand the effects of psychological health and injury management in the workplace.

Scenario Background

You have been appointed as a Strategic Health & Safety Consultant for a multinational construction and manufacturing organisation operating in the UK, Middle East, and Southeast Asia.
The company’s internal auditor produced a Safety Culture & Sustainability Performance Report, but senior leadership suspects the document contains major faults, incorrect performance indicators, weak reasoning, and non-conformances with ISO 45001, ISO 14001, and ESG reporting principles.
You are required to identify all faults and then rewrite the document to a professionally compliant standard.

Part A — Defective Document Provided by the Assessor

  • Below is the intentionally flawed, incomplete, and poorly structured internal audit report. Your first task is to identify every fault, gap, inaccuracy, or non-conformance.
  • DEFECTIVE DOCUMENT (INTENTIONALLY INCORRECT)

Title: Company Safety Culture and Sustainability Report – 2025 Prepared by: Internal Health & Safety Auditor – January 2025

1. Overview

Overall, the company safety culture is good because most workers say they feel safe and they follow the rules. Global issues do not affect us much because our company is not really an international business, even if we have some offices in other countries. The company does some sustainability things like recycling plastic bottles and switching lights off sometimes.

2. Global Safety Issues

Climate change is not really a safety problem for us. Worker migration does not affect performance as all workers receive the same PPE. We do not need to consider global trends because we already have zero accidents last month.

3. Sustainability

The company has a sustainability program which is mostly about reducing paper use. We have saved about £400 on paper last year, showing good sustainability. Sustainability does not affect safety performance.

4. Safety Performance

Our safety KPIs show improvement:

  • Accidents: 0 in December
  • Near Misses: Not recorded because none were reported
  • Training: Most workers attended safety training but no records are kept
  • Behavioural observations: Not required because workers know what to do

We assume our return on investment for safety training is positive because we have fewer accidents. No calculations are needed.

5. Psychological Health

We do not monitor psychological health because mental issues are personal and do not impact safety. Injuries are managed by telling workers to rest at home until better.

6. Conclusion

Safety culture is strong. Sustainability is complete. No further action is needed.

Part B — Task Instructions for the Learner

You must complete the following:

Task 1 — Fault Identification (Audit & Analysis)

Identify all faults, inaccuracies, missing elements, poor assumptions, incorrect statements, and non-conformances in the defective document.

Your evaluation must include (but not be limited to):

  • Missing analysis of supply chain risk, climate impacts, labour conditions, crosscultural safety perceptions, international legal frameworks, globalisation effects.
  • Narrow focus (paper only), missing carbon, waste, resource efficiency, modern ESG expectations, links between sustainability and safety performance.
  • Poor or non-existent KPI tracking
  • No leading indicators
  • Misinterpretation of data
  • Absence of ROI calculations
  • Incorrect assumptions about near-miss reporting
  • Failure to meet ISO 45001 and 45004 performance measurement requirements
  • Ignoring psychosocial risks
  • No monitoring system
  • Non-compliance with modern health frameworks (WHO, HSE Managing Stress standards)
  • Inadequate injury management
  • Poor structure
  • Unsupported claims
  • Lack of evidence
  • Missing data
  • Incorrect risk language
  • No strategic context

Your output must be an exhaustive and itemised fault list.

Task 2 — Rewrite the Document to Correct Standard

Produce a fully rewritten, high-quality, Level-7 standard document that complies with:

  • ISO 45001:2018
  • ISO 45003:2021 (psychological health)
  • ISO 14001 & sustainability principles
  • ESG and global performance expectations
  • Strategic safety culture frameworks (Hudson, Reason, Cooper)

Your corrected report must include:

1. Executive summary

Clear, data-driven, strategic insights.

2. Section on global issues affecting safety culture

Reference relevant global trends such as:

  • Supply chain and migrant worker safety challenges
  • Climate change effects on work conditions
  • International regulatory pressures
  • Multicultural workforce behaviour
  • Technological globalisation (automation, AI, digital safety)

3. Section on sustainability and workplace performance

Cover:

  • Resource efficiency
  • Waste hierarchy
  • Carbon reduction
  • Circular economy
  • Social sustainability
  • Links between sustainability → morale → culture → safety performance

4. Section on measuring safety performance

Include:

  • Leading + lagging indicators
  • Data tables
  • Safety performance ratios
  • Calculation of Safety ROI (e.g., cost-benefit analysis, avoided costs)
  • Trend analysis
  • Near-miss reporting strategy
  • Alignment with ISO 45001 Clause 9 (Performance evaluation)

5. Section on psychological health and injury management

Include:

  • Psychosocial risk assessment
  • Confidential reporting systems
  • Stress and fatigue management
  • Injury rehabilitation frameworks
  • Post-incident support mechanisms
  • Links to improved safety culture and productivity

Part C — Deliverables

The learner must submit:

1. Fault Identification Table

o Fault
o Category
o Impact on compliance/performance
o Corrective recommendation

2. Corrected Safety Culture & Sustainability Performance Report

  • 2000–3500 words
  • Professional written standard
  • Evidence-driven
  • Referenced where necessary (models, frameworks, global trends)