ICTQual Level 2 Award in Information, Advice or Guidance

ICTQual Award Level 2 – Advice & Guidance Skills

The ICTQual Level 2 Award in Information, Advice or Guidance is a foundational qualification designed for individuals who want to develop essential skills in providing professional support services. This program focuses on building the knowledge and confidence required to deliver accurate information, practical advice, and effective guidance across a wide range of contexts. Learners gain the ability to support clients, colleagues, and communities with clarity and professionalism.

Through this award, participants explore key principles such as communication techniques, ethical practice, and the importance of confidentiality. The curriculum emphasizes active listening, problem‑solving, and client‑centered approaches, ensuring learners can respond effectively to diverse needs. Practical training and case‑based learning help participants apply theoretical knowledge to real‑world scenarios, making them more effective in advisory and guidance roles.

The ICTQual Level 2 Award is internationally recognized and provides an excellent starting point for careers in education, social services, customer support, and community development. Graduates can progress to higher‑level qualifications or apply their skills directly in professional environments. By completing this program, learners enhance their employability and contribute to improving access to information and guidance services that empower individuals and organizations.

  • ICTQual Level 2 Award in Information, Advice or Guidance
  • 03 Mandatory units
  • 2 days training programme

The ICTQual Level 2 Award in Information, Advice or Guidance is designed for learners who meet the following entry requirements. These criteria ensure participants are prepared to succeed in both the academic and practical aspects of the program.

  • Minimum Age
    • Applicants must be 16 years or older at the time of enrollment.
    • This ensures learners have the maturity to engage with advisory and guidance responsibilities.
  • Educational Background
    • No formal qualifications are required, although a basic foundation in communication or social sciences is helpful.
    • Candidates with prior exposure to customer service, education, or community work may find the program especially valuable.
  • Experience
    • Previous experience in advisory, support, or guidance roles is beneficial but not mandatory.
    • Learners with voluntary or professional experience in helping others will be able to apply their skills effectively.
  • Language Proficiency
    • Learners must demonstrate English proficiency to engage with course materials and assessments.
    • Accepted qualifications include IELTS, TOEFL, or equivalent evidence of communication skills.
    • Strong English ability ensures effective participation in both theory and practical training.

Mandatory Units

This qualification, the ICTQual Level 2 Award in Information, Advice or Guidance, consists of 3 mandatory units.

  1. Principles of Providing Information and Guidance
  2. Effective Communication and Client Support Skills
  3. Assessment, Planning, and Evaluation of Guidance Services

Skill Development Goals

Learning Outcomes for the ICTQual Level 2 Award in Information, Advice or Guidance:

Principles of Providing Information and Guidance

  • Understand the role and responsibilities of an information, advice, or guidance provider.
  • Develop knowledge of ethical standards and professional conduct in advisory roles.
  • Learn to identify client needs and provide relevant information accurately.
  • Understand the importance of confidentiality and data protection when handling client information.
  • Gain awareness of different types of guidance and support services available.
  • Learn how to respond appropriately to diverse client situations and backgrounds.
  • Understand the principles of informed decision-making and supporting client autonomy.
  • Develop the ability to apply policies and procedures effectively in providing guidance.

Effective Communication and Client Support Skills

  • Develop strong verbal and non-verbal communication skills for client interactions.
  • Learn active listening techniques to fully understand client needs and concerns.
  • Apply questioning and clarification methods to gather accurate information.
  • Build confidence in explaining complex information in an understandable manner.
  • Enhance interpersonal skills to establish trust and rapport with clients.
  • Develop skills to manage challenging conversations or sensitive situations professionally.
  • Understand how to provide emotional support while maintaining professional boundaries.
  • Learn strategies to adapt communication styles to suit different clients and situations.

Assessment, Planning, and Evaluation of Guidance Services

  • Learn to assess client needs systematically to provide appropriate guidance.
  • Develop skills in planning tailored guidance sessions based on assessment outcomes.
  • Understand methods for monitoring and reviewing the effectiveness of advice provided.
  • Learn how to evaluate feedback from clients to improve service delivery.
  • Develop strategies to set achievable goals and outcomes for clients.
  • Understand the importance of maintaining accurate records of guidance sessions.
  • Gain the ability to reflect on personal practice and implement improvements.
  • Learn to identify opportunities for professional development and continuous improvement in advisory roles.

Who is this for

The ICTQual Level 2 Award in Information, Advice or Guidance is designed for individuals who want to build a strong foundation in providing professional support services. This program is ideal for learners who are motivated to help others by offering clear information, practical advice, and effective guidance across a variety of settings.

  • Learners aged 16 and above who are eager to develop communication and advisory skills
  • Individuals working in customer service, education, or community support roles
  • Volunteers and professionals who regularly provide advice or guidance to clients or colleagues
  • Candidates with an interest in social services, career counseling, or personal development support
  • Learners committed to ethical practice, confidentiality, and client‑centered approaches
  • People with strong interpersonal skills who enjoy problem‑solving and supporting others
  • Professionals seeking to enhance their employability in advisory and guidance roles
  • Learners motivated to progress to higher‑level qualifications in information, advice, or guidance

This award is perfect for learners who want to combine empathy with practical skills in advisory services. By completing the program, participants gain the confidence and knowledge to provide effective guidance, improving access to information and empowering individuals in both personal and professional contexts.want to combine compassion with advanced practice nursing expertise. By completing the program, participants position themselves for greater career opportunities while contributing to the highest standards of animal health and welfare.

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FAQs for ICTQual Level 2 Award in Information, Advice or Guidance

This award is a foundational qualification that develops essential skills in providing professional support services. It focuses on communication, ethical practice, and client‑centered approaches, preparing learners to deliver effective advice and guidance in various settings.

The program is ideal for individuals working in customer service, education, social services, or community support. It also suits volunteers and professionals who regularly provide advice or guidance to clients, colleagues, or communities.

Learners develop strong communication skills, active listening techniques, and problem‑solving abilities. The course emphasizes confidentiality, ethical practice, and practical strategies for delivering accurate information and guidance.

The award is typically completed within a few weeks to several months, depending on study mode. Flexible learning options allow learners to balance study with work or personal commitments.

Yes, ICTQual qualifications are respected worldwide and align with global standards. Graduates can apply their skills in diverse professional environments, enhancing career mobility and credibility.

Graduates can pursue roles in customer service, education, social services, and community support. The award also provides a pathway to higher‑level qualifications in information, advice, or guidance.

The curriculum includes communication techniques, ethical practice, confidentiality, and client‑centered approaches. Learners also study problem‑solving strategies and practical applications of advisory skills.

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